who

Aida Keehner started Atruent in 2009. Mrs. Keehner previously held the positions of IT Services Sales Manager at eResources, Network Engineer and Applications Specialist for Computerized Management Systems, Inc., and IT Director with Ecumed Petroleum Tunisia, Ltd. She holds a master’s degree in Information Technology Applied to Management and speaks English, French, and Arabic. Aida is passionate her company and the services it delivers, her focus has always been the relationship she has with her clients.

Experienced IT professional with extensive hands on experience in Network monitoring, administration, troubleshooting and implementing Network Security solutions in fast paced environments. Excellent reputation for resolving escalated problems, improving customer satisfaction, and driving overall operational improvements.

Jordon Kurtz joined Atruent in March 2017. He has not had formal training in the IT world but has personal experience in building and managing computers and software. All his self-taught knowledge along with the on-the-job training and excellent customer relationship skills has made him a great addition to the team! He started as a Tier 1 technician originally and quickly moved up to his new role as a Help Desk Manager.

Alicia joined our team in September 2019. She started as an Administrative assistant and now moved up to our Compliance Division. Alicia is currently pursuing her Bachelors Degree at Strayer University in Information Technology with a focus on Cyber Security. She has worked in customer service for more than 10 years. Most of her knowledge in computer is from school and self-taught. She enjoys hiking, camping and traveling, it gives her the opportunity to enjoy what she has while learning about different backgrounds.

Jacob Simonian is an experienced IT Project Manager based in the Washington DC-Baltimore Area with a diverse background spanning over a decade. With over two years at Atruent, he has demonstrated his leadership and organizational skills.

With over 25 years of IT experience in corporate settings, I am a seasoned MSP Support Technician at Atruent, where I support clients on a range of IT technologies and hardware. I have a track record of delivering excellent customer service and ensuring their needs are met, as well as project managing IT initiatives and supervising support teams.

I have extensive knowledge and skills in various Microsoft server and desktop technologies, as well as Lenovo, Dell, and HP devices, and mobile platforms. I am passionate about streamlining IT processes and providing innovative solutions that enhance business and IT performance. I am also an effective communicator and presenter, able to convey complex technical information to diverse audiences. I am a team player who values collaboration, learning, and improvement.

IT professional with strong knowledge of network security, network connectivity, monitoring tools, and IP networking and routing protocols. Ability to work individually or as part of a team to set and achieve organizational goals. Superior analytical and problem-solving skills with ability to troubleshoot, diagnose, and resolve network, system, and hardware/software issues. Familiar with LAN/WAN, TCP/IP, LDAP, remote systems, desktop/laptop systems, and VPN. Well-versed with network infrastructure including routers, switches, Active Directory, and firewall administration. Ability to evaluate, test, and implement improvements to tools and processes. Adept at resource management and allocation. Strong organizational and verbal and written communication skills. Ability to obtain a Secret Security Clearance.

• Manage and lead the help desk team, including training, and performance management.
• Monitor ticket boards and prioritize tasks based on SLA requirements.
• Ensure timely resolution of technical issues and provide guidance to team members when necessary.
• Foster a positive work environment and motivate team members to achieve their goals.
• Build and maintain client relationships by providing excellent customer service and addressing client concerns in a timely manner.
• Implement and enforce ITIL processes and best practices to ensure smooth service delivery.
• Collaborate with other departments to identify opportunities for process improvement and optimization.
• Stay current with industry trends and developments to ensure the team remains competitive and
  effective.

Winston started his position with Atruent early 2020. He is eager to learn and takes his job very seriously. He randomly checks upon all employees, verifying the quality of their work. He also cheers them up each time, and lets them know how much of a good job they are doing. He enjoys anything that moves and anything that can be eaten.
He holds a B.A. in Mischievousness.

Sebastian started his position with Atruent late October 2021. He wears multiple hats and also hold the role of Assistant to the Quality Control Manager.

He ensures that the moral is high within all of Atruent staff and check on them regularly (in a very selfish way since his real motives are belly rubs).

He made it known that our security system was lacking since he loudly let us know when anyone is at the door.

Sebastian holds a B.A. in Cuteness.