who

Sebastian started his position with Atruent late October 2021. He wears multiple hats and also hold the role of Assistant to the Quality Control Manager.

 

He ensures that the morale is high within all of Atruent staff and check on them regularly (in a very selfish way since his real motives are belly rubs).

 

He made it known that our security system was lacking since he loudly let us know when anyone is at the door.

 

Sebastian holds a B.A. in Cuteness.

Winston started his position with Atruent early 2020. He is eager to learn and takes his job very seriously. He randomly checks upon all employees, verifying the quality of their work. He also cheers them up each time, and lets them know how much of a good job they are doing. He enjoys anything that moves and anything that can be eaten. He holds a B.A. in Mischievousness.

April De Boe is a seasoned IT Support Manager with senior-level expertise and a proven track record in technical application customer support. With a wealth of hands-on experience, April excels in service delivery, application support management, and IT operations. She is driven by a passion for efficiency and has consistently delivered results by streamlining operations, eliminating waste, and implementing continuous process improvements.

 

April’s proactive problem-solving skills, including deep experience in root cause analysis, have led to significant organizational impact, saving over $1 million in lost productivity and mitigating repeat incidents in her previous roles. Her commitment to excellence is further underscored by numerous technical and professional certifications, including UMBC A+, ITIL Foundations V3, and the HDI Support Center Desktop Support Manager certification.

 

April thrives on finding innovative solutions, optimizing workflows, and ensuring seamless IT support to drive business success.

Cristopher Crossman is a highly skilled Tier 2 Lead known for his expertise in identifying and resolving network issues to ensure system stability. Specializing in troubleshooting complex network environments, Cristopher manages escalated tickets and supports critical network operations to maximize uptime. His technical skillset includes handling hosted server issues, performing server migrations, and maintaining network security through VLAN creation and IPSec configurations between SonicWALL and WatchGuard firewalls.

 

Cristopher has collaborated closely with Data Centers to address hardware concerns, proactively tracked hardware performance for early failure detection, and ensured secure file permissions across systems. His scripting capabilities enhance system functionality, notably backing up BitLocker keys to local DC and Azure. Cristopher is also dedicated to team development, assisting and training new technicians in ConnectWise, N-Able, and Cove backup solutions, making him an invaluable resource within his team.

IT professional with strong knowledge of network security, network connectivity, monitoring tools, and IP networking and routing protocols. Ability to work individually or as part of a team to set and achieve organizational goals. Superior analytical and problem-solving skills with ability to troubleshoot, diagnose, and resolve network, system, and hardware/software issues. Familiar with LAN/WAN, TCP/IP, LDAP, remote systems, desktop/laptop systems, and VPN. Well-versed with network infrastructure including routers, switches, Active Directory, and firewall administration. Ability to evaluate, test, and implement improvements to tools and processes. Adept at resource management and allocation. Strong organizational and verbal and written communication skills. Ability to obtain a Secret Security Clearance.

With over 25 years of IT experience in corporate settings, I am a seasoned MSP Support Technician at Atruent, where I support clients on a range of IT technologies and hardware. I have a track record of delivering excellent customer service and ensuring their needs are met, as well as project managing IT initiatives and supervising support teams.

 

I have extensive knowledge and skills in various Microsoft server and desktop technologies, as well as Lenovo, Dell, and HP devices, and mobile platforms. I am passionate about streamlining IT processes and providing innovative solutions that enhance business and IT performance. I am also an effective communicator and presenter, able to convey complex technical information to diverse audiences. I am a team player who values collaboration, learning, and improvement.

Jacob Simonian is an experienced IT Project Manager based in the Washington DC-Baltimore Area with a diverse background spanning over a decade. With over two years at Atruent, he has demonstrated his leadership and organizational skills.

Alicia joined our team in September 2019. She started as an Administrative assistant and now moved up to our Compliance Division. Alicia is currently pursuing her Bachelors Degree at Strayer University in Information Technology with a focus on Cyber Security. She has worked in customer service for more than 10 years. Most of her knowledge in computer is from school and self-taught. She enjoys hiking, camping and traveling, it gives her the opportunity to enjoy what she has while learning about different backgrounds.

Jordon Kurtz joined Atruent in March 2017. He has not had formal training in the IT world but has personal experience in building and managing computers and software. All his self-taught knowledge along with the on-the-job training and excellent customer relationship skills has made him a great addition to the team! He started as a Tier 1 technician originally and quickly moved up to his new role as a Help Desk Manager.

Experienced IT professional with extensive hands on experience in Network monitoring, administration, troubleshooting and implementing Network Security solutions in fast paced environments. Excellent reputation for resolving escalated problems, improving customer satisfaction, and driving overall operational improvements.

Aida Keehner started Atruent in 2009. Mrs. Keehner previously held the positions of IT Services Sales Manager at eResources, Network Engineer and Applications Specialist for Computerized Management Systems, Inc., and IT Director with Ecumed Petroleum Tunisia, Ltd. She holds a master’s degree in Information Technology Applied to Management and speaks English, French, and Arabic. Aida is passionate her company and the services it delivers, her focus has always been the relationship she has with her clients.